1. Introduction

Ian Wilson Haulage Limited ("we", "us", or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you use our website https://www.ianwilsonhaulage.co.uk/ and our services, including container storage and heavy plant hire.

2. The Data We Collect

We may collect and process the following data about you:

• Identity Data: Names and proof of ID (required for storage and hire contracts).
• Contact Data: Billing addresses, site delivery addresses, email, and phone numbers.
• Financial Data: Payment card or bank details for transaction processing.
• Technical Data: IP address and browser type collected via website analytics.
• Security Data: CCTV footage and access logs at our premises at Pittwood Road, Lillyhall Industrial Estate.

3. Lawful Basis for Processing

We process your data under the following legal bases:

Performance of a Contract: To deliver hired containers, operate concrete mixers, or manage your self-storage unit.

Legitimate Interests: To provide quotes, ensure site security via CCTV, and improve our website services.

Legal Obligation: To comply with UK tax and transport regulations.

4. CCTV & Site Security

We operate CCTV at our Lillyhall premises for the safety of staff, customers, and property. Footage is typically retained for 30 days unless required for legal proceedings. You have the right to request access to footage featuring yourself, subject to privacy redactions for third parties.

5. Data Retention

We retain contractual and financial records for 6 years to meet HMRC and legal requirements. General inquiries and quotes are typically held for 12 months if a contract is not formed.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data via a Subject Access Request.

• Request correction or erasure of your data.

• Object to processing based on legitimate interests.

• Withdraw consent where processing is based on consent.

7. Third-Party Sharing

We do not sell your data. We only share information with:

• Logistics Partners: If required for sub-contracted haulage.

• Payment Processors: For secure payment handling.

• Authorities: If legally required by HMRC, the Police, or the DVSA.

8. Contact Us

For all privacy-related inquiries, please contact our customer service team at our Lillyhall Industrial Estate office or email [Insert Email Address].